Frequently asked questions
What people ask us most about Agendorio: pricing, the schedule, the WhatsApp assistant, your clients and the hotel mode. The answers describe the app as it works today.
Getting started and pricing
What is Agendorio?
Agendorio is a web booking platform for businesses that work by appointment —barbershops, beauty salons, spas, clinics, gyms, tattoo studios— and for hotels, hostels and glampings. Clients book from your own link or by messaging your WhatsApp, where an AI assistant replies, and you run your whole team's schedule from a dashboard with your brand. It's built by Buildev S.A.S.
Does it work if I go to clients' homes or don't have a shop?
Yes. The business location is optional: if you leave it out, your booking page simply doesn't show directions. The schedule reserves each staff member's time, so if you need time to travel or prepare, add it to the service duration.
How much does Agendorio cost?
For appointment businesses there are three monthly plans in Colombian pesos (COP): Basic $14,900 (1 staff member, $7,900 per extra person), Pro $29,900 (3 staff members, $6,900 per extra person) and Business $59,900 (10 staff members, $4,900 per extra person). For hotels: Basic $25,200 (up to 6 rooms), Pro $45,600 (up to 10 rooms) and Business $77,900 (unlimited rooms). Paying yearly costs 10 months (2 months free). These are launch prices and they're what's charged today.
Is there a free trial? Do I need a card?
Yes: 30 days free, with the WhatsApp assistant included and, for appointment businesses, 1 staff member. We don't ask for a card and there's no commitment.
What happens when the free month ends?
You choose the plan you want and pay for it then to keep going. If you don't choose one, your account is paused and your page stops taking bookings: we never charge you automatically. We let you know 7 days before.
How do I pay for the plan?
By card, PSE or Nequi through Bold. It's a one-time payment per month or per year: we don't store your card and there are no automatic charges. If you upgrade, the change is immediate and the unused part is credited. If you need one, you can request an electronic invoice from “Tu plan”.
How does per-staff pricing work?
Each plan includes a number of staff members. Add as many as you need, up to 30, and the price only goes up for each extra person.
Schedule and bookings
How do my clients book online?
From your own link (agendorio.buildev.co/your-business), in four steps: they choose the service, the staff member, the day and time, and enter their name and WhatsApp number. When they finish they get an appointment code. They only see available services and your team's open slots.
Can I book appointments that come in by phone or in person?
Yes. With “Nueva reserva” (new booking), or by tapping an open slot in the schedule, you choose the client, staff member, service, date and time. The system won't let you create appointments that overlap another one for the same staff member or fall in blocked time.
How do I manage my team's hours, breaks and days off?
Each staff member has hours per day, with breaks (lunch, for example) and extra time slots, and you can block periods or the rest of a day. If a change leaves appointments without a slot, you decide what to do with each one: cancel it and notify the client on WhatsApp, reschedule it by choosing the time, or reschedule it automatically.
Does it connect to Google Calendar?
Yes. You connect the business's Google account in “Ajustes” (settings) and turn on, staff member by staff member, sending their appointments to Google Calendar. If an appointment is rescheduled or cancelled, the event updates on its own. Each staff member can also have a read-only calendar link (also as .ics) to see their appointments on their phone with no username or password.
What reports does it have?
Revenue, what's been collected and what's outstanding, cancellations, revenue by service and by staff member, where bookings come from, your best clients, clients to reach out to again (2 or more visits and no appointment in over 60 days), team occupancy and peak days and hours. You can download them as PDF and Excel.
Can I use my own brand? Does it install as an app?
Yes. Choose a theme or your own colors, fonts, background, button and card style, and light or dark mode; your logo is also the app icon. The dashboard installs from the browser on Android, iPhone or a computer, no app store needed.
WhatsApp assistant
What does the WhatsApp assistant do?
It answers your WhatsApp line with artificial intelligence: clients write the way they talk and the assistant books, reschedules or cancels their appointment with the same rules as your schedule. It already knows your services, prices, team and hours; you write the rest (policies, payment methods, directions, tone), and if it doesn't have a piece of information it doesn't make it up.
Do you charge per WhatsApp message or conversation?
No. Unlike platforms that charge for WhatsApp by usage, Agendorio's messages and conversations are unlimited and included in the plan.
Do I need Meta Business or to verify my number?
No. You connect your usual WhatsApp by scanning a QR code from the business phone (Settings → Linked devices → Link a device), like WhatsApp Web. No business accounts, documents or waiting.
Which plan includes the assistant?
The Pro and Business plans, and the free trial too. On the Basic plan the line can stay connected, but the assistant doesn't reply.
Does the assistant book without asking me?
You decide. With “Agendar directo” (book directly) on, it books without asking for confirmation when it has all the details; turn it off and it confirms with the client first. With “Preguntar con quién” (ask who with) it asks which staff member the client wants; otherwise it assigns anyone who's free.
Your clients
Do my clients need to create an account or download an app?
No. To book on your page they just enter their name and WhatsApp number. On WhatsApp, they simply message you.
Can clients change or cancel their appointment themselves?
Yes. With their appointment code they open “Mi cita” (my appointment) from your booking page and change the date, time or staff member, or cancel. An appointment that has already started or passed can't be changed. You see every change in the dashboard's notifications bell.
How do my clients pay me?
Directly to you. Agendorio shows them your payment methods —Nequi, Daviplata, Bre-B key, bank account, payment link, cash or card terminal— when they book and in “Mi cita”, with the number to copy and your QR code if you upload it. You record each payment on the appointment and see the balance.
Hotels and lodging
Does Agendorio work for hotels, hostels and glampings?
Yes. It has a lodging mode with nightly bookings: occupancy calendar, booking page with photos and video of each room, rates by date and by guest, weekend and holiday surcharges, extras, guest charges, deposits, online pre-check-in, housekeeping and reports. The WhatsApp assistant quotes with your real rates and holds the room.
Do you charge a commission per booking?
No. You pay the plan and that's it: bookings that come through your page or your WhatsApp carry no commission, however many there are.
How are rooms counted?
Active rooms count, the ones offered for booking. Basic allows up to 6, Pro up to 10 and Business has no limit. If you grow, you upgrade the plan and only pay the difference.
Does it report to the TRA automatically?
Yes. You set up your RNT number and TRA token (Colombia's hotel registration card), turn on automatic sending, and the guests of each booking with confirmed payment are reported from the arrival day. For Migración Colombia, Agendorio prepares each day's file of foreign guests' arrivals and departures for you to upload to SIRE.
How is the deposit collected?
You set the deposit percentage and your payment methods. Guests see how much and how to pay when they book and send the receipt over WhatsApp; the booking stays pending payment until you confirm it. If you turn on a waiting time and the deposit doesn't arrive in time, the booking cancels itself and the room is free again.
Account and data
Is Agendorio available in English?
Yes. Booking pages, “Mi cita” (my appointment) and pre-check-in show in each client's browser language and can be switched with a button. The business dashboard is in both languages too: each user picks theirs from the menu and it's saved to their account. What each business writes (services, rooms, policies) is shown as they wrote it.
How do I delete my account?
Email desarrollo@buildev.co from your account's email address with the subject “Eliminar mi cuenta” (delete my account). We confirm by email and delete it within 30 days at most. The privacy policy details what is deleted and what is kept by law.
Still have a question?
Write to us and we'll answer. You can also try Agendorio free for 30 days, no card needed.
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